Refund policy

At CarPartClubs, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a return request.

Returns

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, items must:

  • Be unused, unworn, and in original condition
  • Include all original packaging, tags, and accessories
  • Be accompanied by proof of purchase or receipt

Please note that due to the nature of vehicle assembly and compatibility, and despite using the latest manufacturer data, we cannot always guarantee 100% accuracy of parts supplied. However, if you need to return a part for any reason, we will gladly assist through our hassle-free returns process.

Return Conditions

Products may be returned within 30 days of purchase provided they are in unused and pristine condition with original packaging intact.

Items that do not meet these conditions may:

  • Be subject to a handling/restocking fee of up to 30%, or
  • Be rejected and returned to the customer

Before returning any item, you must contact us first by email at:

customerservice@carpartclubs.com

Once your return request is approved, we will provide:

  • Return instructions
  • The correct return address (if different)

Returns sent without prior authorization will not be accepted.

Return Address

CarPartClubs
9 Porthyfelin
Holyhead, Gwynedd
LL65 1BE
United Kingdom

Return Shipping Costs

Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at pitshopuk24x7@gmail.com so we can resolve the issue as quickly as possible.

Warranty Returns

Suspected warranty items may be returned for inspection and assessment in accordance with our Terms & Conditions.

Exchanges

The quickest way to exchange an item is to:

  1. Return the original item
  2. Wait for the return to be approved
  3. Place a new order for the replacement item

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

  • The item must be unused and in original condition
  • Original packaging, tags, and proof of purchase must be included

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be processed to your original payment method within 10 business days.

Please note:

  • Banks and credit card providers may require additional processing time
  • Original shipping charges are non-refundable

If more than 15 business days have passed since your refund was approved, please contact us at:

customerservice@carpartclubs.com

Legal Notice

Your statutory rights are not affected by this policy.

These Terms & Conditions are governed by and interpreted in accordance with English law.